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How a 70-Year HVAC Business Builds Generational Trust and Loyalty

Update Building Trust Through Generations: A Look into HVAC Tradition In a world where businesses come and go at an alarming rate, finding a family-owned HVAC company that has stood the test of time can feel like discovering a gem. Schlosser & Associates, founded in 1954, has become a paragon of generational trust and operational excellence in the HVAC industry. Located in Newark, Delaware, this mechanical contracting firm has thrived through decades of service by fostering deep personal relationships with its employees, clients, and community. The Importance of Relationships in Business At the heart of Schlosser & Associates’ success lies a philosophy that emphasizes relationships. Steve Dennis, president of the company and son of the founders, prioritizes connections not only with customers but with employees, whom he refers to as “associates.” This familial approach does more than just make the workplace feel welcoming; it cultivates loyalty. Many of their team members have been with the firm for decades, contributing to a cohesive, experienced workforce. According to Dennis, “We rarely struggle with turnover,” a statement that resonates with the firm’s longstanding dedication to its people. The Role of Community Engagement Schlosser & Associates has deep roots in the community, an aspect that contributes significantly to their reputation. By actively participating in local events and training programs, they not only showcase their commitment to Delaware’s landscape but also create pathways for aspiring HVAC professionals. Their investment in the Delaware Apprenticeship program is a testament to how they value building talent from the ground up. Adapting to Industry Changes with Experience As a company that has weathered the ups and downs of the industry over the past 70 years, Schlosser & Associates understands the importance of adaptability. Initially named Schlosser Plumbing & Heating, the firm has transitioned alongside technological advancements and changing market demands. Today, they provide a wide range of services including HVAC, plumbing, and process piping, which has diversified their revenue streams. Quality of Service Over Quantity In the world of HVAC, the quality of service can make or break a business. Schlosser & Associates’ commitment to excellence can be seen in their meticulous approach to work, from using high-quality products like Trane chillers to ensuring that each project integrates well into the overarching mechanical systems at client sites. By standardizing their operational practices, they ensure reliability and precision, which are critical in commercial and industrial settings. Future Generations Taking the Helm With the Dennis family’s sons stepping into leadership roles, the transition of power is proving to be seamless. They benefit from the wisdom and mentorship of both their parents and long-term industry professionals like Glenn Slonecker from Siemens. This educational framework not only fortifies the family’s values but also guarantees that the company remains competitive and aligned with modern demands. Key Takeaways: Trust, Quality, and Community As we look at Schlosser & Associates, it becomes clear that the blueprint for success in HVAC extends beyond operational profit margins. By prioritizing human relationships, fostering a sense of community, and upholding quality service, they pave the way for long-term growth and stability. As this 70-year-old enterprise continues to thrive, its commitment to building generational trust serves as a valuable lesson for all businesses, regardless of industry.